Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thewoolshopllandudnoltd@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thewoolshopllandudnoltd@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thewoolshopllandudnoltd@gmail.com.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item(s), we offer a straightforward return and refund policy to ensure your peace of mind.
Lost items
**Returns**
- You have 30 days from the date of delivery to initiate a return.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To initiate a return, please contact us 01617061163 with your order number and
- details of the item(s) you wish to return.
- Once your return is received and inspected, we will then process a refund
### The Wool Shop Llandudno Ltd. - Refund Policy for Lost Items
**1. Introduction**
At The Wool Shop Llandudno Ltd., we value our customers and strive to ensure that every order reaches you in perfect condition. However, we understand that on rare occasions, items may be lost in transit. This policy outlines the steps we will take to address such situations and ensure that our customers are satisfied with their shopping experience.
**2. Definition of Lost Items**
An item will be considered "lost" if it has not been delivered to the customer within 15 business days of dispatch for UK orders, or 30 business days for international orders, and where there is no trace of the item’s whereabouts through tracking information or confirmation from the courier service.
**3. Reporting a Lost Item**
- **Timeframe**: If you believe your item has been lost, please contact us within 45 days of the dispatch date. Reports made after this period may not be eligible for a refund or replacement.
- **Contact Information**: You can report a lost item by contacting us at [insert contact email] or calling us at [insert contact phone number]. Please provide your order number, dispatch date, and any tracking information you may have.
**4. Investigation Process**
Upon receiving a report of a lost item, The Wool Shop Llandudno Ltd. will initiate an investigation with the courier service. This process may take up to 10 business days. We will keep you informed throughout the investigation.
**5. Eligibility for Refunds or Replacements**
- **Confirmed Lost Items**: If the investigation confirms that the item is lost, you will be eligible for a full refund or a replacement item at no additional cost, depending on your preference and product availability.
- **Non-Refundable Situations**: Refunds or replacements will not be provided if:
- The delivery address provided was incorrect.
- The item has been marked as delivered by the courier and confirmed by the customer or a resident at the delivery address.
- The loss occurs due to circumstances beyond our control (e.g., natural disasters, strikes, etc.).
- **International Orders**: For orders outside the UK, refunds or replacements will only be offered if the courier confirms the item is lost and the customer has selected a tracked or insured shipping option at the time of purchase.
**6. Refund Process**
If a refund is approved, it will be processed to the original method of payment within 10 business days of the investigation’s conclusion. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.
**7. Replacement Process**
If a replacement is requested and approved, it will be dispatched within 5 business days of the investigation’s conclusion, subject to product availability. If the item is no longer available, a full refund will be issued instead.
**8. Limitation of Liability**
The Wool Shop Llandudno Ltd. is not liable for any indirect or consequential losses associated with the loss of an item, including but not limited to loss of income, business, or profits.
**9. Changes to this Policy**
The Wool Shop Llandudno Ltd. reserves the right to modify this Refund Policy for Lost Items at any time. Any changes will be posted on our