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### The Wool Shop Llandudno Ltd. - Refund Policy for Lost Items
**1. Introduction**
At The Wool Shop Llandudno Ltd., we value our customers and strive to ensure that every order reaches you in perfect condition. However, we understand that on rare occasions, items may be lost in transit. This policy outlines the steps we will take to address such situations and ensure that our customers are satisfied with their shopping experience.
**2. Definition of Lost Items**
An item will be considered "lost" if it has not been delivered to the customer within 15 business days of dispatch for UK orders, or 30 business days for international orders, and where there is no trace of the item’s whereabouts through tracking information or confirmation from the courier service.
**3. Reporting a Lost Item**
- **Timeframe**: If you believe your item has been lost, please contact us within 45 days of the dispatch date. Reports made after this period may not be eligible for a refund or replacement.
- **Contact Information**: You can report a lost item by contacting us at [insert contact email] or calling us at [insert contact phone number]. Please provide your order number, dispatch date, and any tracking information you may have.
**4. Investigation Process**
Upon receiving a report of a lost item, The Wool Shop Llandudno Ltd. will initiate an investigation with the courier service. This process may take up to 10 business days. We will keep you informed throughout the investigation.
**5. Eligibility for Refunds or Replacements**
- **Confirmed Lost Items**: If the investigation confirms that the item is lost, you will be eligible for a full refund or a replacement item at no additional cost, depending on your preference and product availability.
- **Non-Refundable Situations**: Refunds or replacements will not be provided if:
- The delivery address provided was incorrect.
- The item has been marked as delivered by the courier and confirmed by the customer or a resident at the delivery address.
- The loss occurs due to circumstances beyond our control (e.g., natural disasters, strikes, etc.).
- **International Orders**: For orders outside the UK, refunds or replacements will only be offered if the courier confirms the item is lost and the customer has selected a tracked or insured shipping option at the time of purchase.
**6. Refund Process**
If a refund is approved, it will be processed to the original method of payment within 10 business days of the investigation’s conclusion. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.
**7. Replacement Process**
If a replacement is requested and approved, it will be dispatched within 5 business days of the investigation’s conclusion, subject to product availability. If the item is no longer available, a full refund will be issued instead.
**8. Limitation of Liability**
The Wool Shop Llandudno Ltd. is not liable for any indirect or consequential losses associated with the loss of an item, including but not limited to loss of income, business, or profits.
**9. Changes to this Policy**
The Wool Shop Llandudno Ltd. reserves the right to modify this Refund Policy for Lost Items at any time. Any changes will be posted on our